Wednesday

Australian Federal Election 2013 – My View on- Education & Economy Management

In this week’s blog, two of the hottest topics that people are concerned with are:
  •          Education
  •          Economy management
I will be tackling each of the main parties’ views on these topics. Further, I will put my views on each topic and if I believe either of the main parties and their views.

Education




As we know without education, we cannot get very far in life. We need to know how to communicate with each other and if we know a trade, in any aspect (from Pre Accredited to Doctorate), then so much the better for both, us and the community.

However, how we go about getting people skilled, willing and able to work are another thing together. I know some people want to work, but when you talk to them, it’s a very restrictive work they want – it has to pay at least this amount, only work these hours, and I only want to do this part. Unfortunately the real world does not work that way. I would love if it would, but we all have things that we love and things that we don’t care for in any job no matter who you are.

The two major parties talk about their vision on what they will do for us all in education.


What is the Gonski Review?


It is a national set of agreements and came from recommendations of the independent Gonski Review. The review found that there is an urgent need to invest more in schools and do so by fairer and consistent funding arrangements across the whole of Australia for the next 6 years.

Labour:

Labour’s views on education are below and have been taken from their website.




The Better Schools Plan - introducing education reforms that evidence shows improve results. These will be in the areas of:

Quality teaching
•Quality learning
•Empowered school leadership
•Meeting student need
•Greater transparency and accountability
•And to get extra money from the federal government you have to show these categories: o             kids from low income families
               o Indigenous students
               o students with disability
               o kids with limited English skills
               o the size of the school
               o attend rural and remote schools
•Provide access to new computer and technology equipment for secondary students
For Adults by 2025, they want:
40 per cent of all 25-to-34-year-olds will hold a bachelor's degree or above
20 per cent of undergraduate enrolments will be disadvantaged students from low socio-economic backgrounds
Investing a record $14.3 billion over the next four years in skills and training like TAFE in the face of savage cuts by Liberal state governments

Gonski: Labour’s View

       
  • Extra resources to schools – targeting the need of individual students
  • More support through literacy and numeracy programs
  • Supporting assistance for special needs students
  • More attention to every child and not the ones just drawing attention of the teacher
  • Each of these above is flexible and can move depending on where the students need the help more
Liberal:

Labour’s views on education are below and have been taken from their website.

Provide more choice for parents by giving communities and parents greater control over schools.
  • We will put parents, principals and school communities, not unaccountable bureaucrats, in charge of determining how their school will be run to improve performance 
  • Encourage State schools to choose to become independent schools, providing simpler budgeting and resources allocation and more autonomy in decision making. 
  •  We will support teachers in the classroom by ensuring our curriculum is rigorous without being too prescriptive or overcrowded. 
  •  We will continue current levels of funding for schools, indexed to deal with real increases in costs and we will ensure that money is targeted based on the social and economic status of the community. 
  • We will make more investment in science education at primary schools. We will restore the Primary Connections science education programme 
  •  We will work together with social media operators, schools, parents and children to tackle cyber bullying and other harmful material and behaviour targeted at individual children online 
  • We will continue the National School Chaplaincy Programme in Schools to support the emotional well being of students.
For Adults, they want:
  • We will ensure the continuation of the current arrangements of university funding.
  • We will work with the sector to reduce the burden of red tape, regulation and reporting, freeing up the sector to concentrate on delivering results and services.
  • We will review and restructure government research funding to make sure each dollar is spent as effectively as possible.
  • We will ensure the sector has a stable, long-term source of infrastructure funding.
    We will work with the sector to grow higher education as an export industry and to support international students studying in Australia.
  • We will boost and retain skills in the workplace and give incentives to employers to take young people and older Australians off welfare and into work.
  • Our immigration programme will focus on skilled migrants targeting skills shortages and people who can make a contribution from day one in a job.
  • We will work urgently with the States to aim to have 40 per cent of Year 12 students studying a foreign language, preferably an Asian language   
New opportunities for our youth to learn in the Asian region by: 
  •  We will establish a new two-way 'Colombo Plan' that doesn’t just bring the best and brightest talent from the region to Australia’s universities but that also takes Australia’s best and brightest talent to Asian universities
  • By awarding scholarships to our students and fostering this ‘Asia-capable’ learning and developing these people-to-people relationships in those countries we are really developing the leaders of the future

    Gonski: Liberal’s View

    • We will honour Gonski agreements for the existing time left on the agreements.
    • States not signed on would get a portion of Commonwealth funding for 1 year, but they don’t have to put any money of their own in.
    • Reduce legislation and reduce federal control on how money is spent. 
     
    Nothing after 2014 has been announced. 
     
     





    My View on Education

    Upon reading both sides, I can safely say that neither side really calls to me. Anyone who has a teaching degree at all should have the Better Schools Plan and those running the damned thing should a business or accounting background to ensure they meeting budget and allocation just like a business. If they can’t do either of these things, then why are they still operating? Any why should schools get extra income for doing something that they should aim at every year? If kids don’t have a level of English that is required, then put them in a room with likeminded kids, independent of age, and teach them English. I know when I was growing up, I was taken from regular class, put into another class for struggling kids and was taught what I needed to know. I think I turned out fine for having a learning disability. Teach people how to work around their problem area and, as long as they aren’t lazy, then putting back into the main stream. Kids are bored with all the droning that goes on day in and day out in a classroom – I know because I was there. Give them something that challenges them and make it fun and you will get results.

    By the way, a chaplaincy programme seriously? If they need to speak to someone, then someone should be there in another capacity, but does it really need to be a chaplain? Unless you have an agreement that they only come in when needed and then it would have to be something pretty severe.

    As for Adults, they are only talking about restructuring, which means reducing jobs placed upon them, and not increasing anything except for what they want – results. I think in this area they both fail. 

    As for the truth?

    I think they both believe, to a certain point, their ideas, but I think they are in the world of Charlie and the Chocolate factory.

    Economy management 
Labour:

Labour says they will help us all by doing the following for jobs and the economy:

Growth and Opportunity

  • Jobs program - grow the new jobs and build the new industries of the future
  • Protections for conditions like overtime and penalty rates that can’t be stripped away by having the Fair Work Commission 
  • Major advances in equal pay have been made 
  • Workplace health and safety laws are being improved
    o   safe rates reforms 
    o   a right for victims of workplace bullying

  • Superannuation going from 9 per cent to 12 per cent on 1 July 2013
  • Low and middle-income workers are paying less tax 
  •  improved parental leave arrangements with more flexibility, the right to request flexible work or allowing agreement on individual flexibility arrangements 
  •  Labor's Paid Parental Leave Scheme - New mums can get up to 18 weeks' pay at the national minimum wage and eligible dads and same-sex partners can receive an additional two weeks' of government paid leave at the minimum wage

    All this being said, you have to keep in mind the MPs received a pay rise this year. However, the first time the MPs tried to have a raise, Kevin Rudd blocked a pay rise in 2008 but MPs voted this year to give away the power to veto a pay rise and in giving away that power, they voted for and received a pay rise.

    Then you have ways the current Federal Government is [has] wasting $1.3 billion a year on prescription drugs and cabinet ministers should not have a say in which drugs are listed on the PBS. Further, there has been a Little Book of Big Labor Waste, but keep in mind, this was put together by the Liberals which is opposition to them.

    Liberal:

    Liberals say they will help us all by doing the following for jobs and the economy:


                 Build a stronger economy
                 Scrap the Carbon Tax
                 Help small business grow
                 Build a diverse 5-Pillar economy
    o             Manufacturing Innovation
    o             Advanced Services
    o             Agriculture Exports
    o             Education and Research
    o             Mining Exports
                 Generate two million jobs
                 Liberal’s Paid Parental Leave Scheme – This has just been announced and I cannot find anything online. 

    Of course, then you have what was said by Tony Abbott, when the MPs received their pay rise this year. “I think that the average Australian, those people who work hard and struggle to meet their bills at the end of the week or month, they want politicians to make their burdens easier, not heavier.”

    Then in the way they plan on keeping waste of monies under control they keep referring to the “Our Plan" document released by the Federal Opposition leader and its wording confirms undertakings given by the Shadow Assistant Treasurer, Senator Mathias Cormann, around concessional contribution caps and excess contributions but remains very unspecific on the key issues. 


     





    My View on Economy management



    When I first heard this term, I thought, what the hell are they getting at. However, once you sit down and take a look at what they are actually saying to what they are actually have done, it’s like a siren going off for not one party but for them both. They say they want to build a stronger economy by increasing jobs, but how??? 

    The Liberal government have tried to say where they are building the economy, but I think they have it all wrong. Manufacturing is almost all out the door, just look at the recent closings of many of the factories here in Victoria. Then you have to figure out what Advanced Services are because nowhere is it outlined. Agriculture Exports – try again as the farmers are being run off their land by either prices or overseas buyers coming in and paying money for the land that they will sell and make millions so this won’t really be here after a while. Education and Research that he’s not increasing any funding for and on the website says “We will continue current levels of funding for schools”. Mining Exports is the last on the list and that is slowing down as we all know.

    The pay rise has already happened, but I have to say at least Rudd stopped it the first time, but Abbott seems to think struggling Australians won’t get hit with these extra costs and that does make our burdens heavier, so he couldn’t be any more wrong. However, if another pay rise is asked for, will it go through again? I don’t think there’s anyone there to stop it, unless someone who feels like Rudd did the first time, says no and vetoes it.

    Finally, on last issue is the issue on extra spending. I think this is a complete tie with lies for either party. They both are going to be spending extra but neither is saying how they will be paying for it and what they will be increasing. 


    As for the truth?



    I think they will spin each of these sections however they want them to look. If they want them in a positive light, then they will spin them that way, if they don’t then it’s the other direction.







    My overall thoughts

    It seems like Labour’s ideals are the better on paper. That being said, we have seen what the past years have been like by them playing who’s in charge. Further, I’m not sure if they can and will keep their spending in control. I think each party’s policies old and new have enough holes in them that they make Swiss cheese look like a full piece of cheese.


    Future Blogs



    For the next few weeks – until the election on 7 September- I’ll be covering each of these topics I have mentioned in the 11 August 2013 blog.


    Next week’s topics to be covered will be next week Australian Federal Election 2013 – My View on- Infrastructure & Health, so come back then when I tackle these 2 topics.

    I have had problems with the formatting, publishing and saving this week, which is why the page is so weird. I apologize. I am thinking up a new format that is shorter for the next blog post as this one seemed really too long. 

Sunday

2013 Australian Federal Election on 7 September 2013



Brief voting history of Australia
 
Australia has a democratic voting system, where Australian citizen’s vote for the Prime Minister. As Australia is still a part of the Commonwealth of Great Britain, they have a representative for them which holds the title of the Governor-General. She relates important factors to the Monarch of Great Britain, whom at this time is Queen Elizabeth II. Voting in Australia's federal elections has been compulsory, for citizens, since 1925.

What about those people who aren’t citizens?

However, people, such as me, who are not Australian Citizens, cannot vote. I am a permanent resident and don’t vote in elections in Australia. I’ve been asked many times over the years about voting, and sent the enrolment forms in error, why don’t vote? I don’t vote because I don’t believe that I SHOULD be made to vote. If I want to, that’s fine, I’ll vote, but why should I be made to vote? I want to have the flexibility to have that decision to vote or not. I hate having my hand forced on this subject, because it’s something important and I shouldn’t have to be rushing into a voting booth just to put my name down or rush into a booth to vote if I haven’t been able to do my research. 

Further, in Australia, you might be voting for a one of the lower types of parties – called the Greens or Democrats out of the many different options – and if they lose, which they will because they are the lower voted for option, and then they give “preferences” to either one or the other of the main parties.  For instance, if you are voting for one of the lower parties, when they don’t realize they won’t win, they give your vote to one of the others that you didn’t even vote for! To me that just doesn’t seem correct or right.

The third and last reason is why should I vote for someone who runs things here, but then has to report everything back to a representative of another government that’s on another continent? That sounds even screwier than my vote going to someone I didn’t even vote for. 

I do have to respect Australian people don’t get a choice the matter – the must vote, so they do the best they can for whomever is running. Good luck I always wish of them. 

Australia’s Current Election

On Sunday, 11 August 2013, Prime Minister of Australia, Kevin Rudd had gone to see the Governor-General to trigger a Federal Election for the Australian people. This election will be held Saturday 7 September 2013 across Australia.  You can click on this statement, for more information on the timeline or election information.

At the present time, there are 2 major front runners of the 2 main parties in Australia – Kevin Rudd and Anthony (Tony) Abbott.

Here is a small 90 second video explaining Australia’s Federal Election.


There has been much discussion leading up to the election about main topics of concern for people living in Australia. These are:

  • Education – which will cover Gonski review, and reasons why not to cut back on any education spending.
  • Economy management - which will cover job security, cost of living, wages of ministers, wasting  of federal monies.
  • Infrastructure – which will cover why to keep and increase spending on roads and rail.
  • Health – which will cover aged care, federal funding for dentists for everyone, disability scheme, and Medicare.
  • Immigration – which will cover boats, border security and asylum-seekers.

Another issue that has been raised is trust. This fits in each and every topic, so I will cover this in each one. 


 Online voting

Many people can take part in many of the online voting options by downloading the application or app for the program they are watching. An example for this would be the 7 News app for watching tonight’s debate on 7Mate. You open the app and on the bottom it says voting and you click on that and a question appears. You keep clicking on your opinion and this will be reflected on the screen. I have trialled this app in the past weeks and it does work.

Future Blogs

For the next few weeks – until the election on 7 September- I’ll be covering each of these topics.
Next week’s topics to be covered will be next week Australian Federal Election 2013 – My View on- Education & Economy Management, so come back then when I tackle these 2 topics. 

Did I miss a topic that you want covered? If so, let me know! If you have any other question regarding the electoral process, let me know and I’ll try and explain – even if I have to look it up.

Wednesday

Do's and Dont's of Business & Customer Service – My View



This past week, I had a phone call from a business I have been doing business with since it started.  The business was beauty and spa treatment one. The phone call was from the women that run it for an owner that has just changed. The women saw that I had an appointment this weekend and called me to let me know the new owner was no longer honouring the membership I bought in May 2013. I was using the membership, so it was active, and as you can see by the date, it was current as well as it’s only the beginning of August. The membership deal the woman was talking about was a membership which was $200 for $400 worth of product of services. I have been steadily using the membership as the limit was down from $400 to $250 in a few months. However, none of the customers knew about the business being sold nor about the new owner not honouring the memberships until customers either came out of having the appointment finished or making a further appointment. I only knew about these happenings because of them seeing my name and knowing that I have a membership.  How poor and sad of a new business owner to not honour a steady base of customers? 

My tips on owning a new business

Visit the intended business

Upon talking to the new owner, he kept talking about not knowing about the memberships and because they didn’t know they aren’t libel for them. Well, if they would have done a bit of knowledge searching of the business, questioning either in person or over the phone, then they would know what the score is. Anyone can ask those types of questions, so there was no cause in tipping anyone off about the purchase in case anyone decides to go ahead or not go ahead. 

Ask about literature about the business & communications with customers

Before the new people took over the business, we had monthly or at the very least quarterly, newsletters sent to us. These were just a small reminder on products and services, deals and other new and interesting information. If the new owners would have just asked about seeing any of these, then they would have known about the memberships and vouchers. 

Ask questions to the customers of the business

I know many people were using memberships and vouchers of the business, especially if they have been long term customers. My husband’s been getting me vouchers for massages for the last 3 years, which I love, through the business and that also promotes the business again. 

Follow the business through Social Media

Social media is free. All the apps, websites, and information contained are free. No one has to know who you are – you just have to search for the business name. Most businesses have an online presence now because it’s easier to promote and for people to forward and spread the word about your products and services. 

Search for a website

Even through the lowest and smallest businesses have websites. It’s one of your main marketing areas and after the set-up, usually the modifications are cheap, so it’s pretty cost effective because of the customers it will bring in.

Use the services or products of the intended business

This seems almost like a no brainer, but believe it or not, the new owner didn’t do even use the services or products of the business.  I know if I were to buy a business, I would be checking out the people pretty thoroughly as they are what you are going to be basing your imagine and quality upon, so why wouldn’t you? 

Take a business course and learn terms and conditions

When I speak to management about how they handle certain terms and conditions, and it’s usually an interesting conversation. Owners don’t understand that when a customer pays for a membership, voucher, products and services, they are actually entering a contract with the place in business. In my current circumstances, the new owner is still under the misunderstanding that I have a contract/agreement with the old owner – I don’t. My agreement/contract is with the business whoever the owner is and not with whomever owns the business. 
 
What you don’t do if you are going into business

Don’t lie to your customers – be truthful

I know I have caught owners of businesses out either in marketing, online or social media documentation and I have made them match what they said. If they put it in writing, then they have to stand by it. Most countries have a customer protection agency to protect us as a customer. If the business doesn’t stand by it, and you have tried to get them to stand by it and they won’t, exercise your rights and report them. I don’t like people who lie. Liars have not use to me and aren’t worth the time and energy. 

Stand by your advertising material

As I stated above, if your material online or off stays something standby it. Don’t take the money for the service if you’re not going to produce the goods or services. Again, see my comment above about the protection agency. 

Know your products and services that are offered 

There’s nothing worse than owning a business and not knowing what’s going on within it. If you have to test out a service or product do that before you offer it to customers. Besides, make sure that the new or modified product or services are at level with the current standards of all of the other products and services – how are you going to know unless you’ve been there? 

Accuse customers of things

I have actually had employees of business accuse me of being late, not knowing what I was talking about and even of being dumb because they had such bad procedures and follow through that they didn’t know when I, as a customer, had an appointment for. For instance, I had an appointment for a few days before Easter. Upon me arriving at the store, I went to open the door and found it locked and dark. I called and left a message about it. Days later I got an irritated call because I never showed up for an appointment. She called me a range of things but one of them was dumb and not knowing what I was talking about. 

There are probably more tips of what to do and not to do in a business, but I had to stop somewhere didn’t I? Let me know what other tips you have for businesses?

Customer Service


One thing I cannot fault with the business, I had the dealings with this week, is with the actual employees which are performing the work. These people in each instance are hard workers and know what they are doing, and make the experience great. When you can walk away from a business or an appointment feeling great and like something worked, it’s a plus and needs to be rewarded.
Customer service is not easy. I’ve been in many of these types of jobs and, at times, can be one of the most challenging areas to work. I’ve had employment in Hotel Reception, Receptionist and a few other positions where all of the customer service attributes are mixed within the position. Not easy, but the more experience you have and how you present yourself to people will give you or not give you the feedback either you deserve or want. Give the people what the terms of whatever the contract or agreement is, and everyone will be happy. 

The problem is management, or the owners, don’t understand that they actually affect customer service and, in turn, the customers. In my current instance, the management are making the people who have to do the customer service have a very difficult job, when it shouldn’t be, and are making many customers very unhappy by not sticking to the agreements. 
 
In closing, businesses just have to be truthful and upfront with customers. You do that and everyone with Amala Spa and Beauty this past week, the customer service couldn’t have been better because of the fore thinking and truthfulness of its employees. However, the management is another story. I talked to both the new and the old management, in trying to sort things through, but I’m not sure who did what and I shouldn’t be. I know there was an agreement in writing for the business and there was some verbal agreement, but I’m not sure what that was. Neither party are willing to cover the agreement – each saying the other is the party responsible. In this instance, I’m going to follow through what the Australian Consumer Affairs agency says to do before contacting the Australian Competition and Consumer Commission. Hopefully, it will be resolved before this; however, I’m very doubtful.  Unfortunately, there’s been other customers in the same instance as myself because I informed other customers on Amala Spa and Beauty’s Facebook account. Social media can be a blessing and help with marketing, but it can also affect a business’s reputation and business negatively as well.
will be happy and content. Go against this and there’s heartbreak all the way around. In my current circumstances